In Shopping centers there are a variety of hazards that can threaten people's safety and business continuity; Against this, it is necessary to formulate emergency prevention, action and contingency plans such as evacuation plans, as well as practices for their proper implementation. The first step is to carry out an assessment of the risks that may exist and to halt (or slow down) the regular daily operations, to then create the action plans in the event of such emergencies.
They are especially sensitive to serious emergencies, which immediately threaten the well-being and safety of the people involved (such as armed robberies, fires, acts of nature, etc.) and which often cause collective panic, making it difficult to implement the previously established plans, designed for the protection and guidance of the affected public.
Staff training, as well as the execution of security drills, are highly effective in assigning the appropriate personnel to act in an emergency, assigning them the compliance with established protocols, be they immediate response to emergencies, communication and coordination with external emergency services, coordination of evacuation plans or start with business continuity plans.