Integrated solution for critical situations

 Crisis Management and Alert Notification System

What is ALERT24?

ALERT24 is the leading solution for crisis management and emergency message notification

ALERT24 is a software platform that allows the management and execution of all the different plans of action that can be done against the risk and threats a company might face (emergency plans for self-protection, evacuation, etc.). ALERT24 can send mass alert notifications across multiple communication channels.
It's the necessary solution in organizations to ensure a reliable coordination of people and systems in the face of critical situations, improving efficiency in the application of security protocols, recording and analyzing performed actions and response times.

How it works

Activate > Alert > Messure > Analize > Improve

  • ACTIVATE: Operators launch or activate any alerts configured on the system.
  • ALERT: Emergency notifications with the broadcast of multichannel messages, alerting different groups of recipients simultaneously.
  • MESSURE: Broadcasted alert Monitoring, controlling the send/response status of emergency messages.
  • ANALIZE: Analytics with control reports and result of issued alerts.
  • IMPROVE: Contacts management, communication media and configured plans definition. Training and drills implementation.

Lead Solution

SAFETY

ALERT24 is oriented to organizations where safety and continuity are key to the development of business or operations.

RISKS AND THREATS

Interconnects and coordinates groups and people in the face of the different risks and threats identified in the organization's security plans

COMMUNICATION

It performs communications during a crisis by automatically sending multichannel emergency messages (telephony, radio, SMS, etc.)

ANALYSIS

Analyzes and improves the management of crises by measuring the time of communication and response of different groups and individuals.

Why ALERT24?

UNIVERSAL

 Valid for any organization, in any country. Allows you to plan any security plan

CLOUD SOLUTIONS

ALERT24 net Services (cloud) with high availability (99.98%), multi-tenant, Multichannel availability

ON-PREMISE SYSTEM

On-premise solution, integrating with the available Voice, PBX and Radio infrastructure

SECURITY

Information security, geo-redundant datacenter, fully certified, connected to voice carriers (world class).

What do we offer?

ALERT24 is the necessary solution in organizations to ensure the continuity and coordination of people or systems facing critical situations through the execution and control of security protocols.

How can it help?



ALERT24 can participate and help improve processes in the active phases of the crisis cycle by providing data to improve safety and plan designs.

     Prevention Emergency tests and drills
    Incident Incident management, alert dispatching
    Analysis Measurement and reporting

In order to operate ALERT24, it "feeds" on the active emergency plans in the organization that have been defined by those responsible in the corresponding phases:

     Definition Risks and threats recognition
    Documents Management manuals

Emergency plans are modeled as hierarchically ALERT24 cases, defining the alert tree.
 
The platform allows the incorporation of additional information such as evacuation routes, building plans, photos, GPS tracking, etc.
Definition
CONSULTANCY Identification of threats and risks.
Documentation
EMERGENCY PLANS
Management manuals
Prevention
TRAINING
Emergency drills and drills
Incidents
COMUNICATION
Incident management, sending alerts
Analysis
ANALYSIS
Measurement and reporting
  • Definition
    CONSULTANCY Identification of threats and risks.
  • Documentation
    EMERGENCY PLANS
    Management manuals
  • Prevention
    TRAINING
    Emergency drills and drills
  • Incidents
    COMUNICATION
    Incident management, sending alerts
  • Analysis
    ANALYSIS
    Measurement and reporting

    Main sectors

    Currently, every type of organization has action plans for different emergency situations. ALERT24 can be used in any type of sector or activity.

    Mining

    Industrial

    Business

    Transportation

    Energy

    Hospitals

    Airport

    Distribution

    Emergency

    Penitentiary

    Security

    Shopping centers

    Features

    WEB ACCESS

    100% web platform administration and operation from any browser (light client). No software installation required on the user's computer.

    CLOUD SERVICE

    ALERT24.net cloud platform. Platform hosting possibility in the customer's private cloud.

    ON PREMISE SYSTEM

    Customer-hosted solution connected to the existing voice infrastructure (SIP, TDM) and data. Integration with telemetry or industrial systems.

    ALERT MANAGER

    Organization's emergency plans modeling through cases in which the different active alerts, parameters and priorities are defined

    CONTACT MANAGER

    Alert messages address book. Various means to contact each user. Ability to create recipients groups .

    MULTICHANNEL

    Notifications and alert messages with multichannel broadcast: voice calls (fixed and mobile), SMS messaging, email, Alert24 APP, radio, audio, signaling, etc.

    MASSIVE BROADCAST

    Simultaneous broadcast of emergency messages through all available communication channels, minimizing the automated generation of each alert to an unlimited number of people.

     

    FLEXIBLE MESSAGES

    Fixed messages configuration with variables such as multi language text (TTS technology) or audio. Confirmation and repeat content options.

    CONFERENCE

    Telephone conference room to intercommunicate members of the crisis committee without having to be present in the crisis room and to be able to coordinate their actions and speed up decision making.

    DRILLS

    Ability to perform simulations on any alert configured in the system for testing, training or drills against real situations.

    INTEGRATION

    Modules for integration of telephony/voice over SIP, TDM, radio, audio, PBX. Industrial integration modules for telemetering and SCADA systems.

    MOBILITY

    ALERT24 APP's for managing alerts and receiving emergency messages via data with and without internet connection for environments without coverage or with low signal

    USER MANAGEMENT

    Different user profiles of access to the platform for operation and / or administration functions. Secure login user / password access (optional LDAP)

    LINE OF INFORMATION

    Direct information telephone for the automated attention of a large volume of calls. Possibility of integration with social networks (twitter)

    CONTROL PANEL

    Real-time graphical display of the status of active alerts, with indicators, visual controls and reports on the evolution of sent messages and responses.

    ANALYSIS

    Analytics and reports module to assess the execution of activated alerts and the communication of results to those responsible.

    DOCUMENTARY REPOSITORY

    Document storage (PDF, images, multimedia, etc.) that can be sent as attachments in alert messages with data connection (APPs on smartphones and tablets and email).

    GIS POSITIONING

    Customer's premises mapping. Geolocation of emergency resources with GPS positioning module. Emergency communications by GIS criteria (distance, area, profile).

    XML INTEGRATION

    Use of XML standard for the exchange of information between different software platforms for both activation of emergencies and for notification of messages.

    SECURITY

    Secure web sessions with connection encryption. User registration and activity for internal control of the platform. High availability of software for critical communications tones.

    RECORDING

    Possibility of recording conferences and / or voice communications of the platform

    SHIFT MANAGEMENT

    Self-management module for the members that form the different groups and checkpoints during emergencies to optimize the transmission of information according to the work schedules.

    INFORMATION SHEET

    Information sheet published by operator on actives emergencies for web and phone review

    TACTILE CONSOLE

    Tactile console module for activating alerts and dispatching emergency messages in an intuitive way by operators through a custom interface.

    Crisis Communication Suite

    Alert Management

     Risks and threats 

    Incident Management

     Control Centers 

    Emergency Management

     Public Sector 

     ALERT24-AM - Alert Management

    Risks and threats

    ALERT24-AM allows you to depict the risks and potential threats defined in the Self-Protection Plans with different alert levels when a risk situation is activated.


    ALERT24-AM uses the available communication channels for the massive or segmented exchange of information to the people involved.

    It allows the management of critical situations in a reliable and systematic way until its completion, making measures that feed crisis indicators for later analysis.

     The goal of ALERT24-AM is to minimize the risk impact by establishing effective communications 

    Why is ALERT24-AM necessary?

    • ALERT24-AM allows the definition of an unlimited number of alerts with different urgency levels according to the risks that are identified in protocol. Defined emergency messages are sent for each situation to a number of unlimited recipients trough the selected communication channels.
    • ALERT24-AM allows the release of the dedicated communication resources for each alert.
    • Mass message mailing in the shortest possible time confirming the delivery and reception.
    • Standardized messages with information controlled by the organization.
    • Monitoring of notice and reception dispatching.

     

    ALERT24-AM allows the definition of an unlimited number of alerts with different urgency levels according to the risks that are identified in protocol. Defined emergency messages are sent for each situation to a number of unlimited recipients trough the selected communication channels.

     

    Multichannel alert dispatching

    ALERT24-AM sends alert messages massibly using multiple communication channels to all defined recipients.

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